FAQs
📦 How long does shipping take?
Shipping typically takes *3-14 business days* depending on your location and local customs.
You'll receive a tracking link as soon as your order ships!
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🔄 Can I change or cancel my order?
If you need to make changes, please contact us within *12 hours of placing your order*.
After this, your order may already be in processing or transit.
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📷 What if I received a damaged or wrong item?
We’re so sorry for the trouble!
Please email us at contact.rivexa@gmail.com with your order number and clear photos of the item.
We'll make it right by sending a replacement or issuing a refund.
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🚫 Do you accept returns for change of mind?
Because our items ship directly from global warehouses, we currently *only accept returns for defective, damaged, or incorrect items*.
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💰 When will I get my refund?
Once your return is approved, refunds typically take *5-7 business days* to appear back on your original payment method.
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✉️ Need more help?
Just email us at contact.rivexa@gmail.com –
we’ll get back to you within 24 hours!
