Refund & Return Policy

We want you to love your purchase! If something isn’t right, we’re here to help.

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📦 Returns
- We accept returns on items that arrive *damaged, defective, or incorrect.*
- To be eligible, please contact us within *30 days of delivery* with photos of the item and packaging.
- Items must be unused and in original packaging.

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💰 Refunds
- Once your return is inspected and approved, we’ll process a *full refund to your original payment method.*
- Refunds typically appear within 5-7 business days.

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🔄 Exchanges
- Prefer an exchange instead? Let us know, and we’ll arrange a replacement if stock is available.

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🚫 Change of Mind
- As our products ship directly from global warehouses, we unfortunately *cannot accept returns for change of mind or buyer’s remorse.*

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📩 Need help?
Simply email us at contact.rivexa@gmail.com with your order number & photos, and our team will assist you within 24 hours.

Thank you for shopping with us!